Pick Up and Delivery FAQs
How do I pay for the pick up and delivery service?
How do you keep my credit card information safe?
Do you charge for pick up and delivery?
What type of bag do I put my clothes in?
What if I have some household items, for example, that do not fit in one of the bags provided?
How do I tell you about a special request concerning a garment?
How will I know my scheduled pick up and delivery days?
Do I have to be home when the order is picked up and delivered?
What happens when it rains?
What happens if my scheduled pick up and delivery day falls on a holiday when Bakker’s is closed?
Q. How do I pay for the pick up and delivery service?
A. You will be set up on with a special account with your credit card on file, which will be debited each week. There will be a detailed receipt with a list of the items and prices attached to every order delivered to your home.
Q. How do you keep my credit card information safe?
A. We only collect data though the secure website or when you visit one of our locations.
Q. Do you charge for pick up and delivery?
A. No. You would expect to pay extra for this type of service but it does not cost a penny more than if you walked into any one of our many convenient retail locations.
Q. What type of bag do I put my clothes in?
A. We will provide a special tagged garment bag for customer identification. An additional bag will be provided so that you will always have a bag for the next pick up day. If two bags are not enough, just let us know and we will provide you with enough to meet your needs.
Q. What if I have some household items, for example, that do not fit in one of the bags provided?
A. You can simply use any type of plastic bag such as a large trash bag. Anything will be fine. Just leave it out in your designated area with a note attached and we will handle the rest.
Q. How do I tell you about a special request concerning a garment?
A. You can simply leave a detailed note or written instructions or e-mail your route representative, the email address can be found on the laminated tag attached to your bag.
Q. How will I know my scheduled pick up and delivery days?
A. You will be provided with a set schedule depending on the area that you live in, for example, Monday, Thursday or Tuesday, Friday. Text and/or email service remider available as well.
Q. Do I have to be home when the order is picked up and delivered?
A. No. You just pick a designated area that you feel comfortable with and leave your order there to be picked up. Examples include your front porch, back porch or patio, garage or any storage area.
We will provide you with a door hanger that will hold your finished clothes. When we drop them off, we will simply put the packaged garments or household items back in the same place where we picked them up, or wherever you would like.
Q. What happens when it rains?
A. All of your garments and household items will be covered in our signature bags. When we set up the designated area for pick up and drop off, we will decide which one is best suited for that type of situation, whether we are delivering to your front or back porch with an overhang or your garage or storage area.
Q. What happens if my scheduled pick up and delivery day falls on a holiday when Bakker’s is closed?
A. If your scheduled pick up and delivery day falls on one of the holidays when Bakker’s is closed, your service is skipped that day and resumes on the following scheduled day. If you have any questions about the holiday schedule, feel free to contact your driver or the office.
